This Privacy Policy explains how Rubbish Clearance Bloomsbury collects, uses, shares and protects personal data when providing rubbish clearance and related services. It applies to all Rubbish Clearance Bloomsbury customers and prospective customers within our service area in Bloomsbury and the surrounding neighbourhoods.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is intended to give you clear, transparent information about the personal data we handle and your rights in relation to that data.
Rubbish Clearance Bloomsbury is a rubbish removal and waste clearance service operating in the Bloomsbury area. For the purposes of data protection law, we act as the data controller for the personal data we collect about our customers, prospective customers and website visitors.
If you have any questions about this Privacy Policy, the data we hold about you, or if you wish to exercise any of your rights, you can contact our data representative using the contact details published on our main service information and booking materials.
The type of personal data we collect depends on how you interact with us and which services you use. We may collect and process the following categories of personal data:
Contact and identity details, such as your full name, address, property access details, email address, telephone number and preferred contact method.
Service and booking information, such as the type of rubbish clearance you require, access instructions, photos you provide of waste to be collected, dates and times of requested collections, past service history and any special requirements you tell us about.
Billing and payment information, such as invoice details, billing address, records of payments and refunds, and basic transaction details. We do not store full card details when you pay electronically. Those details are processed securely by our chosen payment processors.
Communications and correspondence, including emails, text messages, contact form entries, phone call notes, complaints, feedback and reviews that relate to our services.
Technical and usage data, such as information provided by your browser or device when you access our online pages, including IP address, approximate location, browser type, operating system, and information about how you interact with our site, for example pages viewed and time spent.
Marketing preferences, including your choices about receiving marketing messages and your communication preferences.
We collect information directly from you when you contact us by phone, email or through any online booking or enquiry form, when you make a booking, when you pay for services or when you communicate with us about an existing or completed job.
We may also collect data automatically through the use of cookies and similar technologies when you visit our online pages or interact with our digital content. These technologies help us understand how visitors use our services and support the security and performance of our systems.
On occasion, we may receive personal data about you from third parties, for example if a letting agent, landlord or property manager books a service on your behalf and provides your contact details and property information so that we can perform the clearance.
We will only process your personal data where we have a valid lawful basis under data protection law. The main lawful bases we rely on are:
Contract. We process your data when it is necessary to take steps at your request before entering into a contract or to perform a contract with you. This includes arranging and carrying out rubbish clearance services, communicating with you about bookings, and handling payments.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes improving our services, managing and developing our business, responding to enquiries and complaints, maintaining records, and protecting against fraud or misuse.
Legal obligation. We process certain data when necessary to comply with legal obligations, such as record keeping for tax purposes, waste transfer documentation, and obligations relating to health and safety or environmental regulations.
Consent. In some cases, we may rely on your consent, for example when you agree to receive direct marketing communications by email or text that are not covered by our legitimate interests. You can withdraw your consent at any time by contacting us using the details provided in this policy or by using any opt out instructions provided in the message.
We use the personal data we collect for the following purposes:
To provide rubbish clearance and related services you request, including booking visits, confirming arrangements, carrying out collections, issuing invoices and handling payments.
To communicate with you about enquiries, bookings, changes to services, operational updates, and after service follow ups.
To manage our relationship with you, including handling complaints, resolving disputes, requesting feedback and reviews, and maintaining accurate records of work carried out.
To improve and develop our services, including reviewing service performance, understanding how customers use our services, and making changes to better meet customer needs.
To send you marketing or promotional messages about our services if you have consented or if we have a legitimate interest and you have not opted out.
To comply with legal and regulatory requirements, including financial and tax obligations, and requirements relating to waste management and environmental regulations.
To protect our business, our staff and our customers, including preventing and detecting fraud, misuse of services or security threats.
We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and where we have a lawful basis for doing so.
Service providers. We may use external companies to help us deliver our services and operate our business, such as payment processors, IT and hosting providers, communication platforms, customer management systems, and waste handling partners. These organisations act as data processors and only process your personal data on our instructions. They are required to keep your information secure and confidential.
Professional advisers and authorities. We may share data with our accountants, insurers, legal advisers, regulators, law enforcement or other authorities where necessary to meet legal or regulatory obligations, to protect our rights, or to assist in preventing and detecting crime or fraud.
Business transfers. In the event that we reorganise, sell or transfer some or all of our business, personal data held by us may be transferred to the new owner or operator as part of the transaction, in line with data protection law.
We do not sell your personal data to third parties.
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, we retain basic customer and service records for a period that allows us to respond to queries about past work, manage our relationship with you, and meet our tax and regulatory obligations. In many cases this will be up to six years after the end of our relationship with you, in line with standard limitation periods for legal claims and statutory record keeping requirements.
Where personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.
Some of our service providers or their systems may be located outside the United Kingdom. Where this involves transferring your personal data to a country that does not provide the same level of data protection as the UK, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or other measures recognised under data protection law.
We take appropriate technical and organisational measures to safeguard the personal data we hold. These measures include access controls, secure storage, encryption in transit where appropriate, regular backups, staff guidance on data protection responsibilities, and procedures for handling suspected data breaches.
While we work hard to protect your personal data, no system can be completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will inform you and the relevant regulator where required by law.
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. You have the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of any incomplete or inaccurate personal data we hold about you.
Request erasure of your personal data where there is no good reason for us to continue processing it, for example where you successfully object to processing and we have no overriding legitimate grounds to continue.
Object to processing of your personal data where we are relying on legitimate interests and you believe this processing impacts your fundamental rights and freedoms. You also have the right to object at any time to the processing of your personal data for direct marketing purposes.
Request restriction of processing of your personal data in certain circumstances, for example while we verify its accuracy or consider an objection you have raised.
Request the transfer of your personal data to you or to a third party in a structured, commonly used and machine readable format, where the processing is based on consent or on a contract and is carried out by automated means.
Withdraw consent where we rely on your consent to process your personal data. Withdrawing consent does not affect the lawfulness of processing carried out before you withdraw it.
You also have the right to lodge a complaint with the Information Commissioner's Office if you are concerned about how we handle your personal data. We would welcome the opportunity to resolve your concerns directly before you contact the regulator.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. Any updated version will apply to all Rubbish Clearance Bloomsbury customers within our service area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Read how Rubbish Clearance Bloomsbury collects, uses, stores and protects customer data in line with GDPR, including lawful basis, retention and your rights.
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