These Terms and Conditions set out the basis on which Rubbish Clearance Bloomsbury provides rubbish removal, waste collection and related services to customers. By booking a collection or using our services in any way, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company, we, us, our refers to Rubbish Clearance Bloomsbury, the provider of waste collection and rubbish removal services.
1.2 Customer, you, your refers to the person, business, or organisation requesting or using our services.
1.3 Services refers to waste collection, rubbish clearance, removal, loading, transportation, and disposal services provided by us.
1.4 Waste refers to items, materials, and rubbish presented by you for collection, removal, or disposal.
1.5 Booking refers to a confirmed request by you for our services, whether made by telephone, email, online form, or any other agreed method.
1.6 Site refers to the premises, property, or location where the rubbish clearance or waste collection is to take place.
2.1 We provide rubbish clearance and waste collection services for domestic, commercial, and light construction customers. This may include removal of household rubbish, garden waste, office waste, bulky items, and general non-hazardous waste.
2.2 The specific services to be provided will be agreed with you at the time of booking, based on the description of the waste and the access conditions you provide.
2.3 We reserve the right to refuse to collect any items that we reasonably consider unsafe, unlawful, contaminated, or outside the scope of our waste carrier licence, including certain types of hazardous or specialist waste.
3.1 You may request a quotation or make a booking by telephone, email, or via our online enquiry methods where available.
3.2 When making a booking, you must provide accurate and complete information about:
a. The type, approximate volume, and weight of the waste.
b. The location of the Site, including access details, parking arrangements, and any restrictions.
c. Any relevant risks or special circumstances, such as restricted access, upper floors, or fragile surroundings.
3.3 Any quotation given before inspection of the waste is an estimate only. The final price may be adjusted on arrival, based on the actual volume, weight, or nature of the waste and the accessibility at the Site. We will explain any change in price before commencing the work.
3.4 A booking will be deemed confirmed only when we have accepted your request and provided a scheduled date and, where applicable, a time window for attendance.
3.5 We will make reasonable efforts to attend within the agreed time window, but timing is not guaranteed. We are not liable for any loss or cost arising from delays caused by traffic, weather, access issues, or other circumstances beyond our reasonable control.
4.1 You are responsible for providing safe, reasonable, and lawful access to the Site for our staff and vehicles.
4.2 You must ensure that:
a. The waste is accessible and ready for collection at the agreed time.
b. Any gates, doors, or access points are unlocked or otherwise made available.
c. Where parking or loading restrictions apply, suitable arrangements or permits are in place.
4.3 If we are unable to access the Site, or if the waste is not available for collection on arrival, we may charge a call-out fee or reasonable waiting charge, or treat the booking as a late cancellation.
4.4 You confirm that you either own the waste or have full authority from the owner to arrange for its removal and disposal by us.
4.5 You must not present any prohibited, hazardous, or illegal items for collection without our prior written agreement. Such items include, but are not limited to, asbestos, medical waste, certain chemicals, fuels, gas cylinders, and any items classified as hazardous under applicable regulations.
5.1 Our charges are typically based on the volume and type of waste, the labour involved, and any additional services requested, such as dismantling, packing, or clearance of difficult areas.
5.2 All prices will be quoted in pounds sterling and may be subject to applicable taxes, which will be clearly indicated where relevant.
5.3 Unless otherwise agreed in writing, payment is due immediately on completion of the service. We may require payment in advance or a deposit in certain cases, such as large clearances or commercial contracts.
5.4 We accept various forms of payment, such as cash, bank transfer, or card payment, as notified to you at the time of booking or during service. You are responsible for ensuring that payment details are accurate and that sufficient funds are available.
5.5 Where payment is not made on completion, any credit terms must be agreed in writing. We reserve the right to charge interest on overdue sums at the statutory rate permitted under UK law, calculated daily from the due date until payment is received in full.
5.6 We may withhold removal of some or all of the waste, or suspend further services, if payment is not made when due.
6.1 You may cancel or amend a booking by contacting us as soon as possible.
6.2 If you cancel more than 24 hours before the scheduled attendance time, no cancellation fee will normally apply, unless we have incurred specific costs that we notify to you in advance.
6.3 If you cancel within 24 hours of the scheduled attendance time, fail to provide access, or are not present where required for the service to proceed, we may charge a reasonable cancellation or call-out fee to cover our costs.
6.4 We reserve the right to cancel or reschedule a booking due to circumstances beyond our control, including adverse weather, vehicle breakdown, staff illness, or regulatory issues. In such cases, we will notify you as soon as reasonably practicable and offer an alternative appointment. We will not be liable for any indirect loss or cost arising from such cancellations.
7.1 We operate as a licensed waste carrier and will handle and dispose of waste in accordance with applicable UK waste legislation and environmental regulations.
7.2 On collection, the waste becomes our responsibility and we will transport it to authorised facilities for reuse, recycling, recovery, or disposal, as appropriate.
7.3 We may provide or complete documentation relating to the transfer of waste, including waste transfer notes or other records as required by law. You agree to provide accurate information to enable us to complete such documentation.
7.4 You must not knowingly provide waste that is incorrectly described, contaminated, or mixed with hazardous materials. If we discover such items, we may refuse collection, charge additional fees, or require you to remove the items from the load.
7.5 We aim to minimise environmental impact and to divert waste from landfill where reasonably possible, but we do not guarantee that any particular item will be recycled or reused.
8.1 We will take reasonable care when carrying out the clearance to avoid damage to your property, fixtures, and fittings. However, rubbish clearance may involve moving bulky or awkward items through tight spaces, which inherently carries some risk.
8.2 You should take appropriate steps to protect flooring, walls, and other vulnerable areas where you consider necessary. We are not responsible for reasonable wear and tear or minor scuffs and marks that may occur in the normal course of providing the service.
8.3 If you request us to remove items from lofts, basements, roof areas, or other spaces that are difficult to access, you do so at your own risk and must ensure that the structure is safe for access and loading.
8.4 We are not obliged to carry out any structural alterations, dismantling of fitted units, or work at height unless agreed in advance and considered safe by our staff.
9.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under UK law.
9.2 Subject to clause 9.1, our total liability to you arising out of or in connection with the services, whether in contract, tort, negligence, or otherwise, shall be limited to the total fees actually paid by you for the service giving rise to the claim.
9.3 We shall not be liable for any loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss or damage, whether or not such loss was foreseeable.
9.4 We are not responsible for items that you intended to keep but which were mixed with waste or left in areas clearly designated for removal. It is your responsibility to separate and retain any items you do not want us to take before we begin work.
9.5 We are not liable for delays or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including but not limited to extreme weather, traffic incidents, accidents, strikes, or acts of public authorities.
10.1 We maintain appropriate insurance cover in respect of our operations, including public liability insurance, in line with industry practice.
10.2 Details of our insurance cover can be provided on request. Our insurance does not extend to cover items that you have not clearly identified, fragile valuables, or pre-existing damage at the Site.
11.1 If you are dissatisfied with any aspect of our service, you should notify us as soon as possible so that we can seek to resolve the issue promptly.
11.2 Complaints should normally be raised within 7 days of the service taking place, accompanied by reasonable details and any supporting evidence available.
11.3 We will investigate your complaint and aim to provide a response within a reasonable timeframe. Where appropriate, we may offer to return to the Site, provide a partial refund, or take other remedial action at our discretion.
12.1 We will collect and use your personal information, such as your name, contact details, and address, for the purposes of managing bookings, providing services, processing payments, and handling enquiries.
12.2 We will treat your personal data in accordance with applicable UK data protection laws and use it only for legitimate business purposes. We will not sell your personal information to third parties.
12.3 By using our services, you consent to us contacting you by telephone, email, or other agreed methods in connection with your booking or our ongoing services.
13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our services, or business practices.
13.2 The version of the Terms and Conditions in force at the time of your booking will apply to that booking, unless a change is required by law or regulation.
14.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
15.1 These Terms and Conditions, together with any written quotation or confirmation issued by us, constitute the entire agreement between you and us in relation to the services and supersede any previous agreements, understandings, or representations, whether oral or written.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our waste collection and rubbish clearance services.
By placing a booking with Rubbish Clearance Bloomsbury or by allowing our teams to carry out any rubbish clearance or waste collection at your Site, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
Read the service terms and conditions for Rubbish Clearance Bloomsbury, covering bookings, payments, cancellations, liability, and compliance with UK waste regulations.
Get a quote
In today's fast-paced digital landscape, electronic devices and their accessories rapidly become...
When it comes to maintaining a healthy and secure home environment, understanding which plastics...
Recycling in schools isn't just about putting bottles and papers in the right bin.
Have you ever looked at your overstuffed closet and wondered what to do with the clothes you no...
Are you looking to reduce the amount of waste your household generates? In today's eco-conscious...
Microplastic pollution has emerged as a formidable environmental challenge of our era. These tiny...
Unlock New Potential: Office Decluttering Tips Is your workspace holding you back from achieving...
Are you looking for inventive ways to repurpose and recycle old cookware that have seen better days?
In today's fast-paced world, clutter removal and hoarder clean up services have become essential.
Modern businesses are rapidly embracing sustainability, and working green is no longer an...
In recent years, gardening and houseplant culture have boomed, introducing millions of new plant...
When it comes to responsible waste removal on construction sites, few solutions are as effective...
(75)
Please fill out the form below to send us an email and we will get back to you as soon as possible.
